Terms and Conditions
General terms and conditions of the DFD online store
Welcome to the DFD online store!
Once registered, you will be able to benefit from both of the following services:
Delivery service
If you have a valid airline ticket, you can place a binding order for any of the products we offer. You can purchase up to 6 months before the day of travel and receive your purchases conveniently at home.
Pre-Order
Take advantage of the opportunity to make a non-binding reservation on products in one of our DFD stores at the airport and pick up your purchases in person when it is most convenient for you.
The following contains our general terms and conditions for the business relationship between DFD srl and you as a user of our delivery and pre-order services through our online platformwww.dfdsrl.com.
Please read these general terms and conditions carefully, as well as our data protection statement.
Section I: General provisions
1. Scope and provider
2. Registration, account, access data
3. Ordering process
4. Vouchers and discounts
5. Image rights and trademarks
Section II: Specific conditions for the use of our DFD delivery service
6. Conclusion of the contract
7. Delivery conditions and pickup reservation
8. Prices and shipping costs
9. Payment terms
10. Ownership of goods
11. Right of withdrawal
12. Warranty rights and liabilities
Section III: Specific conditions for the use of
our pre-order service
13. Pre-order and confirmation of receipt
14. Binding offer/Options for non-delivery/Cancellation/Modification
15. Conclusion of the contract
Section IV: Final provisions
16. Applicable law
17. Information regarding out-of-court transactions
18. Legal consequences of the invalidity of individual regulations
Section I: General provisions
1. Scope of application and provider
1. The general terms and conditions set out below apply to your registration as a customer in our online store DFD, to the use of the website (see sections I and IV), to the use of the DFD delivery service (see sections I, II, and IV), and to the use of the pre-order service (see sections I, III, and IV).
2. The DFD online store is operated by
DFD Srl
Via Pineta 25
62025 Fiuminata
Tel: 0737586167
E-mail: info@dfdsrl.com
P.IVA. 03355990544
Our international customer service hotline is available to you from Monday to Friday from 9:30 AM to 6:30 PM (excluding holidays):
Phone: 0737586167 (additional charges may apply depending on the country or network operator)
2. Registration, account, login details
1. To register in our online store DFD and be able to use our DFD delivery service and/or pre-order service, you must
a. be at least 18 years old
b. be authorized to enter into a binding contract with us, without
being bound by applicable laws.
2. Ensure that the information you provide us during registration is accurate, correct, and complete and that you will inform us immediately of any changes to such information.
3. Each user may create only one account.
4. As a user, you are not authorized to provide third parties access to the login details for your account in our online store DFD. This is to ensure that no third party can misuse your account.
5. You acknowledge that you are responsible for every time your username and password are used to access our online store DFD, to the extent that this has been caused at least by negligent acts or omissions.
6. If you lose your username and password, they are stolen, or you notice that your account has been used by third parties without your knowledge, you must contact us and change your password as soon as possible.
3. Order process
1. You can add products available on www.dfdsrl.com to your cart for the DFD delivery service or for the pre-order service. You can view and modify your selection of items at any time before the order
or pre-order is shipped.
2. The DFD delivery service and the pre-order service cannot be used together as part of a single order.
3. You are allowed to use our DFD delivery service and the pre-order service only if you accept the general terms and conditions by clicking the "Accept General Terms and Conditions" button.
4. Coupons and discounts
Coupons, discounts, and other benefits are not cumulative and can only be used upon conclusion of the contract and in consideration of the relevant conditions. Cash payment is not possible.
5. Image rights and trademarks
All image rights and trademarks are held by DFD Srl or its partners. Use without express permission is prohibited.
Section II: Specific conditions for using our
DFD delivery service
The conditions stated in Section II apply only if you select the option "[Buy
now]".
6. Conclusion of the contract
1. The products presented in our DFD online store do not constitute a binding offer. By pressing the "[Buy now]" button, you are making a legally binding offer to purchase the products that are in your
cart. Our products are sold only for personal use in standard household quantities.
2. An automatic email will be sent immediately after placing the order to confirm its receipt. This email only documents that we have received your order and does not constitute acceptance of your order.
3. We may accept your order by sending you a separate order confirmation via email or by shipping the goods within three working days. You will be promptly informed of the shipment via email.
4. We will save the terms of our contract and send you the order information (composed of your order, the CTG, and the order confirmation) via e-mail. You can view previous orders in your account.
5. Contracts with customers of our online store are concluded exclusively in Italian or English, depending on whether the customer places an order on the Italian or English language pages of the online store. If your order is placed on the website in Italian, only the Italian version of these general terms and conditions is valid. If your order is placed on the website in English, only the English version of these terms and
conditions is relevant.
6. By placing the order, customers guarantee that they are over 18 years old. Customers also guarantee that their information regarding their age, name, and address is correct.
7. Delivery conditions and pickup reservation
1. Delivery is only made in Italy.
2. Unless otherwise indicated on the product selection, delivery is usually within three working days. The delivery period indicated by us begins with the order confirmation, provided that the purchase price has been
paid in advance.
3. We can deliver the ordered products separately, provided that the products can be used individually, in which case we will pay any additional shipping costs.
4. If the goods cannot be delivered after three delivery attempts and this is your fault, we reserve the right to terminate the contract. In this case, a full refund of all
payments made will be processed immediately.
5. If the ordered product is not available because we have not received it from our supplier and will not receive the product in the near future, we reserve the right to withdraw from the contract. In this case, we will inform you immediately and, if possible, we will offer you the delivery of a similar product. If a similar product is not available or you do not wish to receive it, we will promptly refund any purchase price and the related shipping costs you paid.
6. We take the protection of minors very seriously and deliver age-restricted goods under the Youth Protection Act only to persons over the age of 18. To this end, our package is marked with a sticker indicating that delivery is made to persons under the age of 18. The delivery person performs a visual age check. In this way, we ensure that the recipient of the
package has reached the minimum required age and the goods are delivered
only after the visual age check has been performed. In case of doubt, the
recipient will be identified by an ID document. The
shipping to pickup points is not possible for these goods due to the
age verification.
8. Prices and shipping costs
1. The prices listed on the product pages of our online store DFD
include VAT.
2. The listed prices also include shipping costs if the order amount
is over EUR 75.00. If the order amount is less, there will be a flat shipping fee of EUR 4.95.
inferiore ci sarà un costo di spedizione forfettario di EUR 4,95.
9. Payment terms
1. The payment of the purchase price is due at the time of order acceptance.
2. The payment method we use is PayPal.
Why is PayPal safer? Their advanced encryption technology
protects all transactions. If something seems unusual to you, their security experts will identify any suspicious activity, helping you protect yourself from fraudulent transactions. And remember: PayPal will never ask you to share personal data.
The PayPal payment method is managed by PayPal (Europe) S.à r.l. & Cie, SCA, 5th floor, 22-24 Boulevard Royal, L-2449 Luxembourg. In this case, the payment data entered will be transmitted to PayPal. The basis for
this is Art. 6 para. 1 a) GDPR (consent) and Art. 6 para. 1 b) GDPR (processing for the performance of a contract). You can revoke any consent given at any time in the future.
3. In case of payment delay, interest on the purchase price will accrue at a rate of 5% p.a. above the base interest rate until the date of payment. We reserve the right to prove further damages due to non-payment.
10. Ownership of goods
We reserve ownership of all goods until full payment is received. Before the transfer of ownership, the products may not be pledged, assigned for security reasons, processed, or modified without our consent.
11. Right of withdrawal
1. If you are a consumer (i.e., a natural person who places an order for purposes that do not primarily relate to commercial or self-employed activities), you have the right of withdrawal as provided by applicable law.
2. Regarding your cancellation rights, we inform you of the following: If you ordered multiple goods with a single order and the goods are delivered in a single delivery, your withdrawal rights are
as follows:
Start of the cancellation policy without partial deliveries
Cancellation policy
Cancellation rights
You have the right to withdraw from this contract within 14 days for any reason or without reason.
The withdrawal period is 14 days from the day you or a third party designated by you, other than the carrier, received the goods.
To exercise your right of withdrawal, you must inform us at
DFD Srl, Via Pineta 25,62025, Fiuminata,
Email info@dfdsrl.com, Phone: 0737586167
(depending on the country or network operator, fees may apply),
by sending us a clear written statement (for example, by mail or email) of your decision to withdraw from this contract.
The notice of withdrawal is considered timely as long as it is sent before the end of the withdrawal period.
Consequences of cancellation
If you cancel this agreement, we must refund you all payments we have received from you, including the cost of delivery (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) within a resolution of this contract. The refund
it will be carried out using the same payment method you used for the original transaction, unless you express different instructions; we will not charge you any fees for this refund in any case.
We may refuse to refund the payment until you have returned the goods to us or provided us with proof that you have returned the goods, depending on which event occurs first.
You must return the goods to us personally, in any case no later than 14 days from the date you provide us with the notice of withdrawal, to:
LOGISTIC NET- VIA VASCO DE GAMA 56 – 36061 - BASSANO DEL GRAPPA, VI – ITALY.
Returns are immediate provided that the goods are returned before the end of the period of
14 days. We will cover the return shipping costs.
The user is responsible for any depreciation of the products only if such depreciation is caused by the user's handling of the products in a way that is not necessary to inspect the condition, characteristics, or functionality of the product.
– End of the cancellation policy without partial deliveries –
If you ordered multiple goods in a single order and the goods are
delivered in multiple deliveries, your withdrawal rights are as follows:
– Start of the cancellation policy with partial deliveries –
Cancellation policy
Cancellation rights
You have the right to withdraw from this contract within 14 days for any reason or
without reason.
The withdrawal period is 14 days from the day you or a third party designated by you,
other than the carrier, received the final goods.
To exercise your right of withdrawal, you must inform us at
DFD Srl, Via Pineta25,62025, Fiuminata,
Email info@dfdsrl.com, Phone: 0737586167
(depending on the country or network operator, fees may apply),
by sending us a clear written statement (for example, by mail or email) of your decision to withdraw from this contract.
The notice of withdrawal is considered immediate provided it is sent before the end of the withdrawal period.
Consequences of cancellation
In case of cancellation, all payments received will be refunded, including the cost of delivery (except for any additional costs resulting from your choice of a delivery method other than the standard cheapest delivery offered by us) within a period of fourteen days from the date we received the notice of termination of this contract. The refund will be made using the same payment method you used for the original transaction, unless you specify otherwise; we will not charge you any fees for this refund in any case. We may refuse to refund the payment until you have returned the goods to us or provided us with proof that you have returned the goods, depending on which event occurs first.
You must return the goods to us personally, in any case no later than 14 days from the date you provide us with the notice of withdrawal to
LOGISTIC NET - VIA VASCO DE GAMA 56 - 36061 BASSANO DEL GRAPPA, VI – ITALY.
Returns are immediate provided the goods are returned before the end of the 14-day period. We will cover the return shipping costs.
The user is responsible for any depreciation of the products only if such depreciation is due to the handling of the products by the user in a
manner not necessary for inspecting the condition, characteristics, or functionality of the product.
– End of the cancellation policy with partial deliveries –
There is no right of withdrawal for the following contracts:
f. Contracts for the delivery of products specifically created for the consumer or that are clearly adapted to the personal needs of the consumer,
g. Contracts for the delivery of perishable or short shelf-life products,
h. Contracts for the delivery of sealed products that for health or hygiene reasons are not suitable for return and in which the seal has been removed after delivery,
i. Contracts for the delivery of goods that by their nature have been inseparably mixed with other goods after delivery,
j. Contracts for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the completion of the contract and for which the actual value depends on market fluctuations over which the company has no influence.
12. Warranty rights and liability
1. Defective delivered products are subject to contractual warranty rights.
2. We are liable in all cases of contractual and non-contractual liability in cases of intent or gross negligence according to the legal provisions for claims for damages or spare parts for incurred expenses.
3. In some cases, we are liable - unless otherwise regulated in clause 13.2 - only in the event of a breach of a contractual obligation, the fulfillment of which would primarily allow for proper performance of the contract and to which you as a customer can regularly respond (cardinal duty), limited to the replacement of foreseeable and typical damage. In all other cases, our liability is excluded subject to the provisions of clause 13.2.
4. Our liability for damages arising from injury to life, body, or health remains unaffected by the aforementioned limitations and exclusions of liability for guaranteed characteristics and in accordance with the laws
in force.
Section III: Specific conditions for using our pre-order service
The conditions stated in Section III apply only if you select the option "[Pre-order]".
13. Pre-order and confirmation of receipt
1. If, when placing an order (clause 3), you click on "[Pre-Order Button]" to opt for the pre-order service, your pre-order represents an intention to purchase from us.
2. This is not a binding purchase statement.
3. Depending on the airport, the pre-order must be made between 9 and 24 hours before the flight departure time to allow us to consider it.
4. After your pre-order has been completed, you will receive a confirmation of receipt via email, which contains the order details and travel information and provides you with an order number. This confirmation is for informational purposes only
and does not constitute a binding obligation. It does not guarantee that the pre-ordered items will be available at the pickup point or at the checkout of the DFD stores you selected.
14. Binding offer/Non-delivery options/Cancellation/Modification
1. After verifying and confirming the delivery options, the composition of the order, and the arrangement of the items at the pickup point or checkout, you will receive a pre-order confirmation via email. The confirmation contains the
order number, a guide to the pickup point/cash register and a link to your personal customer area, where you can check the status of the order at any time. The confirmation of the pre-order constitutes a binding obligation
to complete a purchase order.
2. If the price of the item at the time of pickup at the pickup point/cash register is lower than the price of the item confirmed in the pre-order confirmation, the lower price will be valid.
3. We will inform you immediately if, upon checking the delivery options, the item you ordered is not available. If only part of the items you ordered is available, the confirmation of the pre-order will bind you
to the purchase of such items. At the same time, you will be immediately informed of the missing delivery option regarding the other items. In rare cases, a particular vintage of wine may sell out very quickly. In that case, you will be provided with the vintage of the following year, as long as it is similar in variety, price, and quality.
4. You have the right to cancel your order at any time. We will promptly confirm the cancellation via email. Unfortunately, changes are not possible. However, depending on the airport, it may be
possible to make a new pre-order up to 24 hours before departure.
5. You are in no way obligated to pick up or purchase the reserved items.
If you have not picked up the item by the departure time of your flight, we will cancel the pre-order. Our binding obligation expires if the items are not picked up by the departure time of the flight.
15. Conclusion of the contract
1. The contract comes into effect only after you have accepted our obligation by purchasing the pre-ordered goods at the checkout of the DFD store you selected.
2. The price indicated in the pre-order confirmation is due for payment at the time of pickup. If the price of the item at the time of pickup at the pickup/cash point is lower than the price of the item confirmed in the pre-order confirmation, the lower price will apply.
Section IV: Final provisions
16. Applicable law
Taking into account the mandatory rules of private international law, the commercial relationship that exists between you and us is subject to the applicable laws.
17. Information regarding out-of-court transactions
The European Commission provides a platform for online dispute resolution, which you can find at http://ec.europa.eu/consumers/odr. DFD Srl does not participate in dispute resolution or conciliation processes.
Please refer to our customer service.
18. Legal consequences of the invalidity of individual regulations
If a provision of these general terms and conditions is invalid, this does not
prejudice the validity of the contract as a whole. In place of the ineffective provisions,
the relevant legal rules apply.