Returns Policy

If you are a consumer (i.e. a natural person who places an order for purposes that do not primarily involve commercial or freelance business activities), you have cancellation rights as provided by applicable law.

If you have ordered several goods by placing one single order and the goods are delivered in one delivery, your cancellation rights are as follows:

• You have the right to cancel this contract within 14 days for any or no reason.
• The cancellation period is 14 days from the day on which you or a third party designated by you, other than the carrier, received the goods.
• To exercise your cancellation right, you must notify us DFD Srl, Via Pineta 25,62025, Fiuminata, E-mail info@dfdsrl.com, Telephone: 0737586167 (depending on the country or network provider fees may apply), by sending us a clear, written statement (e.g. by post or e-mail) of your decision to cancel this contract.

Notice of cancellation is considered timely provided it is sent before the end of the cancellation period.

Consequences of cancellation

If you cancel this agreement, we must refund you for all the payments we have received from you, including the cost of delivery (except for any additional costs resulting from the fact that you have chosen a different type of delivery than the lowest cost standard delivery offered by us) within a period of fourteen days from the date on which the notice of cancellation of this contract has been received by us. The refund will be made using the same method of payment used by you for the original transaction, unless expressly agreed otherwise with you; we will not charge you any fees for this refund under any circumstances.

We may refuse to refund your payment until you have returned the goods to us or have provided proof that you have shipped the goods back to us, whichever event occurs first.

You must ship the goods back to us personally or return them promptly, in any event not later than 14 days from the date on which you provide us with notice of cancellation, LOGISTIC NET VIA VASCO DE GAMA 56 - 36061 - BASSANO DEL GRAPPA, VI – ITALY. Returns are timely provided the goods are returned before the end of the 14-day period. We will pay the costs of return shipping.

You are responsible for any depreciation of the products only if such depreciation results from your handling of the products in a manner not necessary for inspecting the condition, features or functionality of the product.

– End of the cancellation policy without partial deliveries –

If you have ordered several goods by placing one single order and the goods are delivered in multiple deliveries, your cancellation rights are as follows:

• You have the right to cancel this contract within 14 days for any or no reason.
• The cancellation period is 14 days from the day on which you or a third party designated by you, other than the carrier, received the final goods.
• To exercise your cancellation right, you must notify us DFD Srl, Via Pineta 25,62025, Fiuminata, E-mail info@dfdsrl.com, Telephone: 0737586167 (depending on the country or network provider fees may apply), by sending us a clear, written statement (e.g. by post or e-mail) of your decision to cancel this contract.

Notice of cancellation is considered timely provided it is sent before the end of the cancellation period.

Consequences of cancellation

If you cancel this agreement, we must refund you for all the payments we have received from you, including the cost of delivery (except for any additional costs resulting from the fact that you have chosen a different type of delivery than the lowest cost standard delivery offered by us) within a period of fourteen days from the date on which the notice of cancellation of this contract has been received by us. The refund will be made using the same method of payment used by you for the original transaction, unless expressly agreed otherwise with you; we will not charge you any fees for this refund under any circumstances. We may refuse to refund your payment until you have returned the goods to us or have provided proof that you have shipped the goods back to us, whichever event occurs first.

You must ship the goods back to us personally or return them promptly, in any event not later than 14 days from the date on which you provide us with notice of cancellation, LOGISTIC NET - VIA VASCO DE GAMA 56- 36061 - BASSANO DEL GRAPPA, VI – ITALY. Returns are timely provided the goods are returned before the end of the 14-day period. We will pay the costs of return shipping.

You are responsible for any depreciation of the products only if such depreciation results from your handling of the products in a manner not necessary for inspecting the condition, features or functionality of the product.

– End of the cancellation policy with partial deliveries –

There is no cancellation right for the following contracts: 

- Contracts for the delivery of products that are not pre-manufactured and the manufacture of which requires individual selection or specification by the consumer or which clearly are custom-tailored to the personal needs of the consumer,

- Contracts for the delivery of products that are perishable or have a short expiration date,

- Contracts for delivery of sealed products which for health or hygiene reasons are not suitable for return if the seal has been removed after delivery,

- Contracts for the delivery of goods if, due to the nature of the goods, these were mixed inseparably with other goods after delivery,

- Contracts for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract but which can only be delivered 30 days after completion of the contract at the earliest, and for which the actual value depends on fluctuations in the market over which the company has no influence.